Refund policy
EXCHANGES
If you want to return or exchange an item, write to us at shipping@guadalupecid.com and we will respond with all the necessary instructions.
Return shipping costs
Returns are free if you receive an imperfect or wrong item. In this case, we will send you a new or correct item. If you want to return the item for any other reason, shipping and customs costs are your responsibility.
What do we need to know?
Tell us your order number, name and the reason why you want to return the item. Remember, you can exchange or return any item within 30 days of receiving it.
Any item you want to return, you must send it in its original condition; This means that it must be unused, undamaged, without any marks or stains and with all original tags attached.
Once we have received the item we will contact you to arrange the exchange of your kini.If you receive an imperfect or incorrect item, we offer free returns and will send you a replacement. However, if you wish to return the item for any other reason, you will be responsible for covering the shipping and customs costs.
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